Warranty Coverage
Direct answer: SA Technology’s published Return & Refund Policy states that brand-new products have a one-year official distributor warranty, excluding chargers, while refurbished and used products have a one-month SA Technology warranty. Confirm the exact product and written terms before payment.
What the published warranty covers
- Brand-new products: one-year official distributor warranty. Chargers are excluded.
- Refurbished and used products: one-month SA Technology warranty.
Coverage applies according to the written policy and the exact product documentation. Do not assume that the battery, charger, accidental damage, misuse, software, or third-party repair is covered unless that is stated in writing for the order.
Return windows
- Refurbished and used products: return within 3 days of delivery.
- Brand-new products: return within 14 days of delivery for manufacturing defects only. Damage caused by misuse is not covered.
After SA Technology receives and inspects a returned item, the published policy says a refund or replacement will be processed. Read the full Return & Refund Policy before ordering.
What to keep
- The product URL and order confirmation.
- The written model, condition, included accessories, warranty and return terms.
- Photos or video that clearly document the reported fault.
Before buying a used device
Use the used-laptop inspection checklist, compare currently listed used laptops, and ask about the exact product before payment.
Frequently asked questions
How long is the warranty on a used laptop?
The published policy states one month for refurbished and used products.
Does a new-device warranty include the charger?
No. The published policy states that the one-year official distributor warranty for brand-new products excludes chargers.
How quickly must I request a return?
The published policy states 3 days from delivery for refurbished or used products, and 14 days for brand-new products with manufacturing defects only.